Planstin Stories

Benefits that actually benefit people.

Your Stories

Initially I had a hard time understanding how to utilize our new benefits, but after reaching out to the Member Services email, William answered all of my questions. He was able to put my mind at ease by explaining their Care Coordination. It put my mind at ease that I would be taken care of!

I was really confused after receiving a bill for a pap smear, I thought was fully covered.  After talking with Planstin, I learned that the provider had billed more than the allowed amount. The customer service rep was incredibly helpful—she explained the charges, suggested I make a 3-way call with the provider to clear things up, and even offered help from the Care Coordination team. I feel much more confident now about the next steps, and I truly appreciate the time and care taken to assist me throughout this process.

I was told by my doctor’s office that they weren’t in-network with my plan, and I was really worried about whether my screening mammogram would be covered. When I called in, the representative was so helpful and reassuring. They explained that my plan doesn’t have any network restrictions, so I can go wherever I choose and the screening will still be covered at 100%. That was such a relief! They also let me know that if my provider has questions, they can call directly to get answers. I was even given the number for the Care Coordination Team, who can help coordinate with the provider and possibly negotiate rates if needed. It’s great to know I have that kind of support. I left the call feeling informed, confident, and taken care of.

We have been working with Planstin for three years now. We’ve been very happy with the program. It is very affordable for our teams with our home inspection company as well as our pest control company. We enjoy working with Canen. He has been a blessing in helping get our new employees signed up and providing the breakdown for the company and for the employees. He is always willing to lend a helping hand and talk to them at any point as they’re going through the process of signing up, I highly recommend Planstin.

I love that Planstin has a dedicated team just for their prescription benefits. It helps me feel so much more confident when I can talk to someone who is focused on knowing and helping me with my medication benefit. Thanks to Ember at the member services department for hooking me up with them and letting me know about this great part of my benefits.

I called the customer service number. I need to find a doctor in my area who works with Planstin. The customer service rep. told me that a built-in feature of my plan is access to a Care Coordination Team. This is such a cool and helpful feature, that I don't have to pay extra for! The Care Coordination team can contact doctors on my behalf to make sure they will work with Planstin. They can even negotiate rates. I'm loving this. What a smart feature to save me a lot of time being on the phone!

Our company, which has between 75 and 100 employees, recently completed Open Enrollment with Planstin. The Benefit Managers, Melissa and Brianna, were fantastic to work with. They hosted a live presentation to review all of the benefits that Planstin offers, followed by optional one-on-one consultations that employees could sign up for. Before Open Enrollment began, they provided me with all the handouts and materials I needed to communicate the details effectively. Throughout the process, our employees had several questions, and Brianna and Melissa were always quick to respond. They truly made my job as the Human Resources Manager a breeze. The best part? The benefits offered through Planstin are comparable to those of larger traditional insurances—but are so much more affordable. It's a huge win for both our employees and our company.

I called Planstin Member Services the other day because I needed to use my benefits, but didn't really understand how it all worked. Ember was so great helping me understand my vision plan, how much it pays for, and what my copays are. She gave me simple options that helped me know where to go and how to seek for reimbursement if a eye doctor can't send Planstin a claim directly for any reason. I will definitely call back if I need more help in the future because it was such a pleasant experience!

Planstin has been life changing to say the least. As a cancer survivor I’m very familiar with insurance and have never had a great experience until Planstin. We’ve been able to partake in our health share which helped pay for life changing medical help, that regular insurance never covers. We’ve had access to Primestin Health Care which is a clinic here in St. George where I’ve literally been seen the day I’ve called in. The service is phenomenal and we’re in and out quickly and with answers. If you’re a parent you know how crucial that kind of service is. I’d give Planstin 100 stars if I could.

I can't say enough good things about my experience with Carmen at Planstin. In the midst of my postpartum haze, it was such a challenge to get things sorted, but Carmen made the entire process so much easier. She was incredibly kind, patient, and thorough, making sure every detail was taken care of. Her understanding and helpfulness were a breath of fresh air, and I truly appreciate the time she took to make sure all my concerns were addressed. Carmen made an overwhelming situation feel manageable, and for that, I am so grateful.

We want to hear your story.

They answer the phone! Customer service is always kind and extremely helpful. I have referred Planstin to many of my friends.

I have had Planstin for 3+ years now and have loved it. Their customer service is exceptional and resolve issues quickly. The premiums were very reasonable for my company participants and coverage was average. I love that they bundled the dental and vision into my health plan so that I was not dealing with three different policies. I would highly recommend for small business health insurance.

I have a business and it was nice to have my employees treated with respect and get good service. We have used the services and don't have any complaints